1.

How do I set up testing for my candidates?

Setting up a testing session is quick and easy. Just follow these step-by-step directions:

1. After logging in, select the Set Up Testing option. Or, if you are within your Administration Center select Set Up Testing from the Test Administration area.

2. Your account's Assessment Leaders assessments, customized assessments, and/or assessment batches are in a list on the right-hand side. Select at least one item from the Available Tests list.

   	View its description by clicking the Test Description button.
   	Add it to your selected tests by clicking the Add button.
   	Remove a mistakenly selected item by clicking on it's name in the left-hand side and clicking the Remove button. The item is not permanently removed; it's only removed from this testing session.

3. Enter the number of candidates that will be taking all the assessments you selected.

4. Click the Continue button.

5. Choose how you want your candidate(s) to receive the Test Session ID(s).
   I have one candidate taking this session:

   	Click the Begin Testing button to proceed immediately to the test entrance screen. This option applies if the candidate is in your office and is testing from the computer used to set up the session. - OR -
   	Click the Email button if you want to email the test session ID and step-by-step directions to your candidate. This option works best for remote candidates.

   I have more than one candidate taking this session:

   	Each candidate must be given a different test session ID.
   	Click the Print button to print a list of the different test session IDs. This option is ideal if you will be testing candidates in your office. - OR -
   	Click the Email button if you want to email the test session IDs and step-by-step directions to your candidates. This option works best for remote candidates.

That's all there is to it! You can view a list of your current test sessions, set up another test session, or make use of the other features within your Administration Center. If you need more help please contact us.

2.

How do I change my account settings, such as my email address or what information the test taker sees?

Just visit the Change Settings page that's found within the Administration Center. You can configure all of the following things for your account:

3.

How do I capture additional information about my candidates?

While some candidate information is mandatory and required by the testing system, you can capture additional information about all of your candidates by visiting the Change Settings page that's found within the Administration Center. For any additional optional information you wish to store about all of your candidates, check the box next to the field name. For any additional optional information you don't wish to store about all of your candidates, un-check the box next to the field name.

4.

Will I receive technical support?

Yes, you and your test takers will receive free technical support. Your test takers are provided with Help Desk contact information and a link to Testing FAQs. Contact our dedicated technical support staff to receive answers for any of your questions.

5.

Are Assessment Leaders assessments validated?

Yes. Our assessments go through an extensive creation and review process to ensure compliance with EEOC guidelines. For more information, please review our validation summary or request our free complete validation study.

6.

How many questions are on each assessment?

Technical assessments have an average of 50 questions each; most other assessments have between 25 and 30 questions. You can decrease the number of questions on Assessment Leaders assessments by using the Customize a Test feature that is found within the Test Administration area of your Administration Center.

7.

How long does it take to complete an assessment on AssessmentLeaders.com?

How long a candidate takes to complete an assessment can be determined by different factors, such as the candidate's familiarity with the subject matter, the number of questions on the assessment, and the testing computer being used. On average, technical assessments take between 30 and 60 minutes to complete; software, call center, skills, and industrial assessments can take between 10 and 25 minutes to complete.

You can view the average score, current global average, and global average time for the different assessments administered by your account by viewing the Test Averages report within the "View Reports" area of your Administration Center.

8.

Will I be able to customize AssessmentLeaders.com assessments?

While you cannot change the content of the questions or answers you can include or exclude specific assessment questions to build customized assessments. Here's some step-by-step instructions:

Once you have customized a Assessment Leaders assessment you can modify that assessment or make it inactive. For more help, please contact us.

9.

I seem to be administering the same group of assessments to different candidates. Can I speed up the testing process?

Yes, by creating a batch, or group, of assessments. Here's some step-by-step directions:

Your assessment batch(es) will appear at the top of your list of Available Tests when you set up testing for your candidates. In addition to selecting a batch or batches of assessments for your candidates, you can also add individual assessments to your testing sessions.

Once a batch has been created it can be edited as well. If you need more help with test batches please contact us.

10.

I don't see the assessment title I'd like to administer. What can I do?

Please review our complete list of available tests; the assessments you're looking for may be in a package that's different from the one you purchased. If this is the case, please contact a Assessment Leaders sales representative.

If you would like to request a specific assessments title that AssessmentLeaders.com does not offer, please use the request form located within the Resources area of your Administration Center.

11.

Are these assessments timed? Will candidates be kicked out of the assessments after a certain amount of time?

Assessment Leadersdoes NOT impose time limits on assessments in order to ensure there is not any discrimination against any candidates or violation of candidates' rights under the American Disabilities Act (ADA). Candidates will not be kicked out of the assessments. However, it will be noted what time each candidate started the test, finished the test, and how long it took the candidate to answer each question.

If there is a prolonged period of inactivity during one of the assessments, for security reasons the candidate will be logged out of the testing system. However, all he or she has to do is log back into the testing system with the test session ID provided by the test administrator; in almost all cases the candidate will be able to re-start the assessment from where he or she left off.

12.

If a candidate begins an assessment and can't complete it right away, can the candidate take the assessment again later? Will the candidate's progress be saved? Will he or she be able to pick up from where he or she left off?

It depends. If the candidate completed the assessment he or she would not be able to re-enter that assessment. To complete an assessment the candidate must answer all questions presented or choose to leave the assessment early. If the candidate is unable to complete the assessment due to loss of Internet service or other computer problems, he or she will be able to re-enter the assessment. In most cases, the candidate will be able to pick up where he or she left off. Due to the nature of some assessments (such as Typing or Data Entry), questions must be answered in one sitting and in a sequential order. For these types of assessments, the candidate will be able to re-enter the assessment but would have to begin again from the first question.

13.

Can I prevent the candidates from seeing their results?

Yes. Visit the Change Settings page within the Administration Center, then choose the type of feedback displayed to the candidates - no feedback (so you know their results before they do), summary feedback, or detailed feedback.

14.

How do I get the results of a AssessmentLeaders.com assessment?

Results are available immediately after your candidate completes his or her assessment. There are two ways to receive results from AssessmentLeaders.com: via email and the tools within your Administration Center.
 

15.

My candidate assures me that he/she finished the assessment, but I didn't get the emailed results yet. What should I do?

There are several things that you can do:

16.

How can I interpret the results of the assessments? What do the scores mean?

Assessment Leaders assessments are not scored based on an academic scale. In order to receive a proper interpretation of your results, please view our scoring guidelines.

17.

What are AssessmentLeaders.com's minimum system requirements? What browser options are needed to be able to test on AssessmentLeaders.com?

Our complete list of system requirements and can be found by clicking here. If you are not sure if your computer meets or exceeds all of our minimum system requirements, please contact someone within your company's Computer Support division or consult the documentation for your computer. We also recommend that you check your browser settings prior to beginning any assessments to ensure your computer system is ready for any assessments you may assign.

18.

One of the system requirements is that testing computers have a Virtual Machine (VM) version 3310 or higher. How do I know what version of VM my testing computer has? How do I get the VM if the testing computer doesn't have it already? How do I get a newer version if the testing computer's version is too low?

If you have one of our supported browsers installed on your computer there is a good chance that your VM level is sufficient; many browser versions automatically included some version of the VM with their installation routine. However, your VM level may be outdated.

The easiest way to check for the presence & version of your VM is to check your browser settings. If your VM level is too low or does not exist, you may want to upgrade to the newest version of your preferred supported browser. If you choose to upgrade your browser, and are given a choice of installation options, please make sure to choose the installation option that includes support for Java.

If you like, you can get Sun Microsystem's Java Virtual Machine by clicking here. If you are not comfortable completing the installation on your own, you may wish to ask a member of your company's Computer Support division for help or contact our HelpDesk for assistance.

20.

I'm an America Online (AOL) user. Can I access assessments on AssessmentLeaders.com?

Yes; if you are using AOL you can connect to the Internet using your AOL account. Please note that we do not support AOL's proprietary browser: once connected, you must minimize AOL's browser and use one of the browsers supported by AssessmentLeaders.com (either Internet Explorer or Netscape Navigator). If you do not have either of these browsers installed on your computer you can download them for free by clicking one of the buttons below.

 

21.

I use Netscape to administer assessments, and sometimes it looks like some of the pictures are missing. Is this an error? What can I do?

This is not an error. Netscape browsers occasionally have trouble "painting" some graphic-intensive questions. Try minimizing and then restoring the testing window; when the testing window is restored you should see all of the graphics. If minimizing and restoring the testing window does not correct the problem, please contact our Helpdesk for assistance.

22.

My candidate is getting a message that reads "Your test has been paused due to your prolonged inactivity on the previous test question. Please log back in to finish your test." What does this mean?

This is not an error. All candidates have thirty minutes to complete a question and move on to the next question. If the candidate exceeds the thirty minute limit on a particular question, he/she just needs to log back into the testing system and resume the assessment.

If your candidate receives this message before answering his or her first question, it is very likely that he/she is attempting to test from within a program that integrates with a web browser, such as Microsoft Outlook. If this is the case, your candidate simply needs to test entirely from one of our supported browsers rather than from the program with the integrated web browser. Feel free to contact our HelpDesk for more information about this.

23.

How long does a testing session last?

By default, the system is set to expire test sessions after 30 days. You can change the default setting to fewer than 30 days if you wish.

24.

How long does a training session last?

Due to the different nature of training compared to testing, the system allows your employees access to their training session ID for the duration of your account activity. This allows your employees opportunity to improve, even while on assignment.

25.

How much do the Learning Tools cost?

The Assessment Leaders Learning Tools are a free value-added component to our customers.

26.

What tracking is provided for the Learning Tools?

Administrators will receive an email notification the first time someone enters the training center. At this time, there are no other tracking mechanisms in place. We will notify you of any upcoming tracking and testing/training integration features to the system.

27.

What are the Writing Samples Scenarios? Are they really Free?

Because gauging writing skills is a highly subjective endeavor, we leave it to you to determine the level of writing effectiveness represented by a candidates writing sample. It is for this reason that we provide a controlled, immediate writing environment to help assess the skill of the writer, in context. This writing environment is not scored and provided to our customers free of charge. Assessment Leaders does offer Business Writing, a scored, multiple-choice test that focuses on such skills as brainstorming, grammar, organization, approaches to writing and letter writing.

28.

How can I determine benchmark scores?

As each environment requires different thresholds of ability, it is recommended that you, the test administrator, determine the best benchmark for your candidates. An effective way to go about this is by administering the test to those employees that have already proven their abilities in the position for which you are testing. Through gathering their scores, you will have a good idea of a benchmark that will work well for your specific work environment. Please feel free to contact us If you need further assistance.

29.

Can I have a Assessment Leaders website customized with my company's logo and colors?

Yes, Assessment Leaders offers the ability to private label your own testing system, so that is mirrors your corporate website with your organization's logos, colors and fonts. The benefit is when your candidates' test remotely, it will seamlessly look as though they're using your company's personal testing system!

Click here for more information.

30.

I have some assessment content that I would like to integrate into the Assessment Leaders system, can I do that?

Assessment Leaders has a user friendly Content Management System devoted to our clients to create your own assessments and have it launched, scored and stored through your online account. These assessments may also be taken through our extensive validated process.

To request more information about our Make Your Own Test Options, please Contact Us.

31.

Do you have any Assessment Leaders Marketing Materials available?

We have added a new section to AssessmentLeaders.com to assist you in promoting Assessment Leaders as an invaluable component of your business. While our Resources section provides assistance to the AssessmentLeaders.com system and content, the Marketing Materials section focuses on adding beneficial materials to complement your services by demonstrating Kenexa's "best in class" products and services to prospective or current clients!

32.

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