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eLearning

• Coaching Job Skills
• Communicating Up
• Delegating
• Developing
  Performance Goals
  and Standards
• Developing/Coaching Team Leaders
• Effective Discipline
• Essential Skills of Communicating
• Essential Skills of Leadership
• Improving
  Work Habits
• Leading Successful Projects
• Managing Complaints
• Motivating Team Members
• Resolving Conflicts
• Solving Workplace Problems
• Supporting Change

Solving Workplace Problems

A better way to approach problem solving.

Workplace problems arise from a deviation of the expected outcome: results are wrong, procedures are faulty or some other aspect of the project is unsuccessful. The difficulty encountered in solving problems occurs when the root cause is improperly defined or identified. In the rush to complete a project, people often take action on the first solution that appears when multiple solutions are possible. Determining the best solution requires a proven problem-solving process.

Solving Workplace Problems teaches leaders the following skills:

• Follow a step-by-step problem-solving process
• Devise a problem statement that clearly defines the problem
• Assess the context of the problem
• Involve team members in the evaluation of root causes and a possible solution
• Create an implementation plan
• Obtain agreement and support for implementation 

Solving problems in the workplace not only addresses issues and problems as they arise but also involves looking at the way things are currently done to find better methods and procedures.

Purpose

The Vital Learning Solving Workplace Problems™ program provides supervisors, team leaders and managers with an effective approach and the tools necessary for improving current processes that organizations use to solve problems. Using structured activities, participants learn to identify the problem, uncover the cause, select the best solution, implement the solution, and determine what feedback and follow-up is necessary.