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eLearning

• Coaching Job Skills
• Communicating Up
• Delegating
• Developing
  Performance Goals
  and Standards
• Developing/Coaching Team Leaders
• Effective Discipline
• Essential Skills of Communicating
• Essential Skills of Leadership
• Improving
  Work Habits
• Leading Successful Projects
• Managing Complaints
• Motivating Team Members
• Resolving Conflicts
• Solving Workplace Problems
• Supporting Change

Essential Skills of Communicating

Transform Great Contributors into Outstanding Leaders!

The leadership skill level of first-line managers affects team member retention, overall productivity, even profitability. This relationship between team leader and team member is critical to an organization’s success. A strong relationship built on mutual trust and respect begins with effective communication. For this reason, team leader effectiveness depends on the leader’s ability to communicate. This is true regardless of the type of organization, department, team members or leader’s personality. To manage is to communicate.

Essential Skills of Communicating teaches supervisors, team leaders and managers the following skill points crucial to effective communication:

• Create a climate of open communication. The foundation of effective communication is openness. Leaders will learn to support an environment that encourages the free exchange of open, honest communication with employees.
• Design clear, concise messages. Leaders learn to develop messages that avoid complex and pompous language. They will learn to logically organize messages and aim them at the listener’s interests.
• Manage nonverbal behaviors effectively. Leaders will learn to understand how nonverbal factors — such as voice tone, intonation and gestures — play an important role in communication.
• Listen to communicate. Leaders will learn the importance of active listening and the role of responding appropriately to employees by reflecting, probing, supporting and advising to create effective communication.

Purpose

The Vital Learning Essential Skills of Communicating™ program helps supervisors, team leaders and managers ensure that communication with employees is a two-way process. Leaders learn to construct clear, concise messages, listen to improve communication and manage nonverbal behaviors to reinforce the intent of the message. Furthermore, they learn to create a climate of open communication that increases team members’ motivation and commitment.

Essential Skills of Communicating teaches managers the latest techniques for developing effective communication skills, thereby improving their performance and increasing the productivity of both the team and the organization.