Customer Service Profile
Don’t Your Customers Deserve the Best?
Select A+ Service People to Delight Your Customers Every Day
In today’s business world, it can be difficult to select employees with the correct behavioral characteristics for customer service jobs. The Customer Service Profile™ is a customer service assessment that measures how well a person fits specific customer service jobs in your organization. This employee assessment is based on various characteristics identified through Profiles International’s carefully compiled research. It includes a customer service skills test and customer representative test. There are also vertical specialty versions available in hospitality, healthcare, financial services and retail.
Purpose
The Customer Service Profile™ is used primarily in the customer service selection process, which includes selecting, on-boarding and managing customer service employees.
Measures
- 6 Key Behavioral Characteristics
- Individual Proficiencies
- Service Skills
- Customer Service Perspective
Reports
Selection Report
For the Hiring Manager - Helps managers understand the individual's behavioral characteristics, proficiencies, and service perspective as they prepare for the interview.
Coaching Report
For the Manager - Helps managers understand the individual's behavioral characteristics, proficiencies, and service perspective. Also provides considerations for employee development
Customer Service Perspective Alignment
For the Leadership Team - This report compares your company’s Service Perspective with that of other companies in your industry
Individual Report
For the Employee - Provides employees with information about their behavioral characteristics and proficiencies
Testing time:
45 minutes
Results:
Immediate
Product is validated for hiring.
© 2011 Assessment Leaders. All Rights Reserved.