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eLearning

• Coaching Job Skills
• Communicating Up
• Delegating
• Developing
  Performance Goals
  and Standards
• Developing/Coaching Team Leaders
• Effective Discipline
• Essential Skills of Communicating
• Essential Skills of Leadership
• Improving
  Work Habits
• Leading Successful Projects
• Managing Complaints
• Motivating Team Members
• Resolving Conflicts
• Solving Workplace Problems
• Supporting Change

Communicating Up

Effective Communication With Superiors Brings Success

Communicating Up™ program teaches supervisors, team leaders and managers how to hold more successful meetings with their managers and other members of senior management, transforming these meetings into positive, productive experiences. Communicating up is not difficult, but it does require employees to empathize with their managers, as well as to understand the manager’s specific style and work challenges.

Communicating Up provides the tools necessary to help employees understand a senior manager’s communication style, deliver bad news with grace, communicate group or employee achievements, and maintain the manager’s attention during a meeting. With a focus on preparation and clear commitments, Communicating Up can help even experienced managers build a more effective process for communicating and collaborating within the organizational hierarchy.

Purpose

Because of the pressures that accompany senior management, employees must use meeting time wisely, focusing on providing information that will help the senior manager effectively solve problems and make critical decisions for the department and the company. Moreover, the ability of first-line managers to effectively communicate up the line affects team member retention, overall productivity and even profitability.

A manager must represent the team’s efforts and challenges appropriately, so issues and problems can be addressed while corrective action can still be taken. An important part of this type of communication is mutual agreement about what must be done, why it’s important and when it will be accomplished. The Communicating Up program helps managers achieve that fundamental agreement.